Golden Palace Poker

 
Direct Link
Online Review
 
US PLAYERS NOT ACCEPTED

The online poker industry aggressively markets customers through different media. Some poker rooms continue to grow and some do not. It is no surprise that Golden Palace Poker, with its unique advertising campaign, is one that continues to grow its player base. From superb software to an array of tournament offerings, Golden Palace is making quite an impression in the world of online poker. Part of the Tribeca network, it shares the software design with other poker rooms such as Doyles Room. It is a highly praised design; creative and sophisticated, and includes a number of options to customize your poker adventure. The tables range from micro-limit right up to high limit $150/300. Action is concentrated at the hold 'em tables with a majority playing in ring games. Additionally, they now offer 7 Card Stud. Customer service and support is accessible by telephone, email, through the floor manager chat option that is located in the lobby, and also at the tables. A standout feature is the buddy list that will notify you of friends currently playing using an information 'ticker' at the bottom of the screen. As an added inducement to play there, Action Points are awarded to players who contribute to a pot on a pro-rate (percentage) basis. Action Points can be used for tournament entries and the purchase gift certificates.

Beginners to the game can take comfort in knowing that support personnel are just a click away no matter where you are within the Golden Palace software. The micro-limit tables are a good place to start if you are in search of some loose competition to test the state of your game. If you wish to assess your tournament play, Golden Palace runs many low buy-in multi-table tournaments and their single-table tournaments fill up fast, especially at the lower amounts. Intermediate and advanced players who specialize in cash games will encounter a complete and entertaining poker package. Tables are full at all hours of the day, and even though loose tables may be difficult to find from the lobby display, they are there. The ability to set up private tables is a feature that many players enjoy and it is available at Golden Palace.

Poker Software

Golden Palace's software is one of their highlights. It starts with a nice display and play moves along very quickly. The lobby chat is very active, but you can choose to bypass this. The only table statistic indicated is average pot size. The table view is nicely laid out and although there are a few animations to help liven up the display, these do not slow down the speed of play. Player options include avatars and a 4-color deck. The buddy list works very well and is easy to use.
 


Game Play
 
Available Games

Texas Hold'em

Limits of each game lowest to highest

 

Tournament Information
 
For multi-table and single-table tournaments, players start with 2000 chips. The levels do increase rather quickly. For example, level 3 (20 minutes into the tournament) is already at 50/100 blind level. Most of the tournaments are low buy-ins, but many of them have guaranteed prize pools. Golden Palace does host some World Series of Poker qualifying tournaments. There are several varieties of Hold 'em and Omaha single-table tournaments available such as 6-seated, 9-seated, heads up, and turbo. The multi-table tournaments do not see as much participation as other poker rooms of comparable size.
 


House Rake
 
There is a "no flop - no drop" policy at Golden Palace. On limit tables up to $1/2 there is a $1 maximum rake. Tables up to $30/60 have a $3 maximum rake. Tables above $30/60 have a maximum rake of $4. 



Bonus
 
25% signup bonus. This offer is only valid to depositing players making their FIRST deposit at Golden Palace Poker. The First Deposit Signup Bonus is released to players as they earn Golden Palace Poker Points at ring games and tournaments.
 


Traffic Report
 
Peak time (late evening (EST) approximately 8,000 players

Mid-morning (EST) approximately 5,500 players

Mid afternoon (EST) approximately 8,000 players 



Player Competition
 
While there is a natural expectation to see loose play based on some players migrating over from the Golden Palace casino, it is hard to discern this from table statistics. View flop percentages are not available; only average pot size is represented. Overall, players have reported soft play at the lower limits.
 


Player Options
 
Multitabling options

Players are allowed to play up to 4 tables at one time.

Chat options

An adjacent chat box automatically appears next to the table. It displays a dealer play-by-play of hands that you can turn off if you desire. You do have the option to ignore the chat of other players. In addition, there is a general lobby chat that any logged-on player can use.

Pre-select actions

For limit games, typical fold, call, and raise buttons are present. For no limit games, fold and call are the actions you can select before your turn.

Hand History

A listing of previous hands is available from the lobby or any table. Both tournament hands and cash game hands are displayed.

Stats

Individual stats are available from the lobby or the table. Pre-flop and post-flop stats are displayed.

Note taking ability

Note taking ability is an option at Golden Palace. A separate box opens up where you can also add customized notes.

 

Customer Service and Account maintenance
 
1-888-217-5648

Live chat is available.

Email support: pitboss@goldenpalacepoker.com

Email support response time:3 hours 30 minutes

 

Deposit Options
   
Neteller - Closed to US residents

Visa

Mastercard

Firepay - Closed to US residents

Wire

Citadel - Closed to US residents

Global Calling Card.

eWalletXpress

 

Cash-out Policy
 
Options include Neteller (min $5)

Bank wire (min $100), Citadel, and bank draft (min $20). Neteller is the recommended cash-out method. Players have experienced delays in receiving funds with other methods due to the level of security identification.



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